What you need to know
Current servicing levels, to escalate a request, or settlement updates and loan document requests.
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SLAs
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Escalations
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Settlements
Wondering when you’ll hear from us?
Our current servicing levels as of 28 July 2026 are below.
Home & Construction loans
Commercial loans
SMSF loans
- Digital applications: 5 business days
- Manual applications: 6 business days
Escalations request
Escalations request
To escalate a request, complete this form.
Settlement update and loan documents request
Did you know our solicitor partners have broker portals where you can get this information. Below are our SLAs for issuing loan documents and reviewing them.
Home & Construction loans
- Loan docs issued:
2 business days - Loan docs review:
1 business day
Commercial &
SMSF loans
- Loan docs issued:
4 business days - Loan docs review:
1 business day
Need help with something else?
For any requests outside of the above criteria, get in touch with your Pepper Money BDM.
