Credit histories we may be able to help with
Rather than a strict pass/fail policy based on credit events, we focus on understanding what happened and why. It’s an approach that allows you to support clients who have experienced temporary financial setbacks to get back on track.
| Credit issue | Our approach |
|---|---|
| Paid or unpaid defaults | Unlimited defaults, judgments and writs paid or unpaid accepted Defaults listed less than 12 months, can be considered from one life event. |
| Mortgage and non-mortgage arrears | Unlimited mortgage and non-mortgage arrears may be considered. |
| Bankruptcy | Borrowers discharged from bankruptcy may be eligible from one day after discharge. |
| Debt agreements (Part IX/X) | May be considered after completion, depending on the product and supporting evidence. |
Loan options that may help
Cash out for business use
No limit on defaults
Up to 40 year loan terms
Unlimited debt consolidation, including ATO and business debt (loan & LVR limits apply)
Refinance or private and solicitor debts
Interest-only option for up to 5 years
Fixed rates with no break fees.
What we look for:
Our assessment typically considers:
Whether the adverse credit history resulted from a temporary life event (for example illness, divorce, redundancy or business disruption)
Evidence that financial circumstances have improved or will improve as a result of the new loan
Demonstrated repayment conduct since the event
Overall equity position and loan-to-value ratio (LVR)
Current affordability and serviceability
Repayment History Information (RHI)
Mortgages
| RHI | Home loan option |
|---|---|
| 0 | Prime, Near Prime Clear, Near Prime |
| 1 | Specialist |
| 2 | Specialist Plus |
| 3 | Specialist Plus |
| 4 | Specialist Plus |
| 5 | Specialist Plus |
| 6 | Specialist Plus |
| X | Specialist Plus |
Non mortgages
| RHI | Home loan option |
|---|---|
| 0 | Prime |
| 1 | Near Prime clear |
| 2 | Near Prime |
| 3 | Near Prime |
| 4 | Specialist |
| 5 | Specialist |
| 6 | Specialist |
| X | Specialist Plus |
Financial hardship
We distinguish between hardship assistance and unmanaged arrears. If your client is experiencing financial hardship, they should speak to their current lender to see what options might be available to them.
Ready to help your clients find a loan that suits them?
Important Information
Information is correct as at [Product guide date] 2026 and subject to change at any time.
This content is for accredited Pepper Money brokers, introducers and intermediaries, including those applying for accreditation. It shouldn't be distributed to or relied upon by consumers.
All Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.
