Current Servicing Levels

Wondering when you’ll hear from us?

Need help

Home & Construction loans
Need help

Commercial loans
Need help

SMSF loans

Escalations request

Escalating an application
To escalate a request, complete this form.
Complete escalations form

Settlement update and loan documents request

Did you know our solicitor partners have broker portals where you can get this information. Below are our SLAs for issuing loan documents and reviewing them. 
Galilee - Orion
FMS - MyPortView

Home & Construction loans
  • Loan docs issued:
    2 business days
  • Loan docs review:
    1 business day

Commercial &
SMSF loans
  • Loan docs issued:
    4 business days
  • Loan docs review:
    1 business day

   

Need help with something else?

For any requests outside of the above criteria, get in touch with your Pepper Money BDM.

Find your Pepper Money BDM

   

Information is correct as at 9 January 2025 and subject to change at any time.

Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. The information provided is factual only and isn’t intended to recommend any financial product(s) or be tax advice. If you require financial or tax advice, consult a licensed adviser.

Invested in your success

Helping you assist all kinds of clients. Talk to us today.